The position
The role of Visitor Experience Assistant is part of our Visitor Experience team, which plays a crucial role in creating unforgettable moments, connecting visitors to the collection and acting as a meaning maker for our visitors through interpretations of art. Situated in the Access and Learning section, it is responsible for being the welcoming face that sets the tone for an enriching visit to the Gallery.
The role involves performing with warmth and professionalism and ensuring each visitor receives genuine hospitality and appreciation. It is responsible for designing and delivering guided tours through our gallery spaces, facilitating exploration of key attractions, and answering queries. In addition, the role will assist with ticket/product sales via EFTPOS and ticketing scanning for temporary exhibitions.
Our ideal candidate has excellent interpersonal, written and verbal communication skills. While prior customer service experience in a public-facing role would be advantageous, comprehensive training will be provided. Experience in delivering tours or having a passion for art and Australian history are all desirable attributes that would further enhance your candidacy.
Specific Tasks
- Welcome and Orient Visitors: Greet visitors upon their arrival and provide orientation to the facilities. Foster a positive and welcoming environment for all internal and external stakeholders.
- Administrative Functions: Maintain administrative tasks related to front-of-house operations, including point-of-sale transactions, reception duties and ensuring gallery maintenance and security procedures are followed.
- Support Education Programs: Demonstrate an introduction to self-guided school groups and host the Headhunt program, a tablet-based educational app designed for school groups.
- Conduct Highlight Tours: Design and deliver Highlight Tours to diverse audiences, providing insights into featured artworks and engaging visitors in meaningful discussions.
- Support Public Programs: Assist in setting up and delivering public programs.
- Support for After-Hours Events: Offer assistance occasionally during internal and corporate events held outside regular operating hours, ensuring the success of these events and the satisfaction of attendees.
- Object Movement Assistance: Assist with the movement of various objects within the Gallery, including art materials, bollards, easels, chairs, stools, portable tables, and display furniture modules, as needed to support exhibitions and events.
Additional Note
- This position is required to stand for long periods in public areas and flexibility in working hours, including evenings, weekends, and public holidays, to accommodate the Gallery's operating schedule and event calendar.
- To be eligible for this role, you must
- Hold Australian Citizenship,
- Satisfy a police check, and
- Hold a Working with Vulnerable People (ACT) (or the ability to obtain and maintain).
- Desirable if you hold a valid First Aid certificate.
- Availability over the Christmas period is highly desirable.
Applicant Information
- In no more than two A4 pages, please tell us how your skills, knowledge, experience and qualifications make you the best person for this job.
- Email your application, a current CV and the application coversheet to hrservices@npg.gov.au by the deadline listed below.
- If you need more information, please get in touch with Marina Neilson at 02 6102 7078 or marina.neilson@npg.gov.au
Applications close midnight Monday 18 November 2024.
